User Help Articles

Accessing Certificates

From the Certificates Tab you can view certificates that have been awarded after course completion. From this screen you can view and print out certificates, email records, and add external training records that you would like the platform to keep track of.

Enrolling in Self-Paced Courses

To enroll in any self-paced courses, or to access any courses that have been assigned to you, navigate to the applicable library in the left-hand navigation.   Within the library, you have many options to look for a course. You can filter to search by name, level, or status. Any courses that have been assigned…

Enrolling in Virtual Instructor-Led Courses

To access virtual instructor-led courses, click on the “Live Course Calendar” in the left-hand navigation on the dashboard. If you have not purchased access to virtual instructor-led training, you can still review the courses offered. Purchases can also be made through the dashboard. Each class offered for your refresher is listed here. Click on any…

Navigating the User Dashboard

As you complete continuing education inside of the platform, the system will report your progress based on any license information you’ve provided. The system will show the number of hours required by where you are licensed, how many hours you’ve earned, your current completion percentage, and any hours you are currently enrolled in. Within the…

Password Reset

To reset your password, click on “Forgot Your Password” on the login page. Enter the email address that you used to sign-up, then click on the “Send password reset instructions” button. Check your email. If you do not see an email in your inbox, make sure that you check your spam folder and junk mail.…

Training Plans

If you are a member of a department, agency, or practice that uses training plans, you will see a tab on your Student Dashboard called “Training Plans.” To access any training plans, click on the button. If you are currently assigned any training plans, they will be listed here. You will be able to see…